Refund Policy

Our 30-Day Commitment

In practical terms, customers may ask hexclad for an eligible no-reason return or exchange during the 30-day period following receipt. For a straightforward customer experience, return eligibility is assessed from the product condition, included parts, and purchase record.

Return Shipping Responsibility

In practical terms, the merchant pays return shipping for approved no-reason returns and exchanges. For a straightforward customer experience, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Limited Categories

In keeping with our published standards, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. To keep expectations transparent, these exclusions do not limit consumer rights for damaged, defective, incorrect, or missing goods.

Approval and Refund Timing

For eligible requests, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. As a service commitment, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Order Cancellation

As a service commitment, orders may be cancelled before shipment, while shipped orders follow the return process in this Refund Policy. As part of this policy, returns use 815 N Kings Hwy, Myrtle Beach, South Carolina 29577, United States by default, subject to any different authorized address supplied for the specific request.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclved.shop
Phone: (803) 462-2575
Physical and return address: 815 N Kings Hwy, Myrtle Beach, South Carolina 29577, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)